This page exists so anyone with a Strollable account can request deletion of their account and personal data — whether or not you currently have the app installed.
1. What Gets Deleted
When your account is deleted, the following are permanently deleted within 24 hours:
- Your profile (email, username, avatar)
- Your saved places
- Your badges
- Your push notification token
2. What Stays
Locations you submitted or updated remain on the map as community contributions — parks, change tables, and other spots you helped add don't disappear just because you delete your account. Your username is removed from them, so they're no longer attributed to you.
3. How to Delete Your Account
If you have the app: the fastest way is in-app, via Profile → Settings → Delete Account. It's a two-step confirmation and takes effect immediately.
If you don't have the app, or can't sign in: email strollable.vancouver@gmail.com with:
- Subject line: "Delete my account"
- The email address or username associated with your Strollable account
4. What Happens Next
Email requests are reviewed personally and processed within 5 business days, though this isn't a guarantee — actual response times may vary depending on volume. In-app deletion is immediate and doesn't require waiting on us.
5. Contact
For any account deletion request:
Email: strollable.vancouver@gmail.com
See our Privacy Policy for the full details on what data we collect and how it's used.